ControlUp unveiled ControlUp Live Remote Management, a significant expansion of its desktop capabilities that transforms how IT teams oversee and manage physical endpoints. The new solution provides true real-time updates along with built-in, non-intrusive remote management tools, allowing IT teams to identify, troubleshoot, and resolve issues as they occur, without interrupting end users.
With ControlUp Live Remote Management, organizations move beyond the limitations of traditional remote monitoring and management tools that rely on polling intervals and disruptive remote sessions. Instead, IT teams gain continuous, high-definition visibility into endpoint performance and the ability to act instantly and silently when issues arise.
“IT teams have been forced to troubleshoot yesterday’s data for far too long,” said Gadi Feldman, Chief Product Officer at ControlUp. “ControlUp Live Remote Management replaces delayed, averaged metrics with live streaming data and pairs that visibility with powerful, non-intrusive control. It allows teams to see problems the moment they occur and fix them immediately, often before the user is even aware there was an issue.”
From Minutes to Moments: A New Standard for Desktop Monitoring
For years, detailed desktop and network metrics were typically collected once per minute, creating blind spots where short-lived performance issues such as brief CPU spikes, Wi-Fi drops, or network latency went undetected. ControlUp Live Remote Management eliminates these gaps by streaming granular endpoint data live.
This real-time architecture allows IT teams to pinpoint the exact moment and root cause of performance degradation, accelerating troubleshooting and significantly reducing mean time to resolution.
Key capabilities include:
- Live performance diagnostics across CPU, memory, disk, GPU, network bandwidth, Wi-Fi signal strength, and device temperature.
- Deep, process-level visibility with actionable insights into resource usage, file paths, and process behavior.
- Advanced network visibility that traces connections back to originating processes and visualizes activity through interactive topology views.
- Storage intelligence that reveals file-level write activity to quickly identify disk latency issues.
- Built-in remote file and registry access that enables silent remediation directly from the ControlUp console.
Fix Issues Without Taking Over the Desktop
Beyond visibility, ControlUp Live Remote Management addresses one of the most persistent challenges in endpoint support: resolving issues without interrupting employee productivity. Administrators can take action directly from the ControlUp console without launching remote desktop sessions, taking over screens, or alerting users.
By combining live data with non-intrusive management tools, IT teams can resolve problems faster while preserving a seamless employee experience.
Seamless Integration Across IT Operations
ControlUp Live Remote Management integrates seamlessly into existing IT operations, allowing insights and alerts to flow into ITSM platforms such as ServiceNow and Freshworks, while complementing endpoint management technologies including Microsoft Intune, Azure Virtual Desktop, Windows 365, and Jamf.
For organizations leveraging the complete ControlUp ONE platform, Live Remote Management contributes to unified reporting, analytics, and automation across their entire digital workspace—eliminating the need to switch between multiple consoles or correlate data from disparate tools. Administrators benefit from consistent workflows, standardized metrics, and familiar remediation patterns across all their managed infrastructure.
To learn more about ControlUp Live Remote Management, now available as part of the ControlUp ONE platform, visit the website here.
Join the live webinar to learn more about this new capability on January 27, 2026 at 11 A.M EST.
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