As electric vehicle adoption speeds up, EV charging infrastructure has become one of the most complex systems to manage at scale and a proving ground for applied AI. With vast numbers of distributed chargers, real-time energy limitations, and millions of daily driver interactions, EV charging moves AI from experimentation into nonstop, real-world deployment.
Leading EV charging software Monta announced the launch of Monta AI, an AI operating layer designed to run and optimize large-scale EV charging infrastructure autonomously. Embedded directly into the Monta platform, Monta AI continuously analyzes operational signals across charging hardware, software, payments, energy, and customer interactions to diagnose issues, recommend actions, and increasingly support automated decision-making in real time.
Unlike AI assistants limited to static datasets or manual prompts, Monta AI operates continuously in the background while also supporting natural-language interaction. Operators can ask questions such as how to adjust pricing strategies, where to deploy new chargers, or why failures are occurring — and receive immediate, actionable responses grounded in live operational data.
“The real opportunity with AI isn’t just doing existing tasks faster — it’s enabling people to manage systems that were previously too complex to operate at scale,” said Casper Rasmussen, CEO and co-founder of Monta. “EV charging is a perfect example of that challenge. Monta AI removes the manual overhead of running these networks by understanding what’s happening across the system and surfacing — or taking — the right actions.”
AI Applied to EV Charging Infrastructure, Not Just Digital Workflows
Operating EV charging networks involves coordinating thousands of physical assets across different vendors, firmware versions, payment systems, and energy constraints. Historically, diagnosing a single failed charging session could take hours of manual investigation across OCPP logs, firmware histories, transaction data, and support tickets.
Monta AI addresses this complexity by synthesizing fragmented operational signals into a unified intelligence layer. Today, the system explains and diagnoses issues while keeping humans in control of execution. Over time, it increasingly supports assisted automation and autonomous operations.
In production environments, Monta AI is already delivering measurable results. In one case, the system identified a firmware mismatch causing repeated failures and helped increase a DC charger’s success rate from 31.2% to 98.3% in just 25 seconds. Across customer support, AI-driven systems now resolve 79% of driver inquiries automatically by correlating charging session data, hardware behavior, and historical resolutions.
From Reactive Management to Autonomous EV Charging Operations
Monta AI reflects a broader shift in how EV charging networks will be run. Rather than reacting to failures after they occur, AI enables infrastructure that plans, prices, balances, and optimizes itself in real time.
Today, Monta AI supports decisions across diagnostics, network performance optimization, pricing and utilization, site expansion, and energy management. Over time, the ambition is autonomous EV charging operations, where software orchestrates fault resolution and optimization end-to-end, with human oversight focused on system design rather than day-to-day firefighting.
“This isn’t AI in theory,” Rasmussen added. “Monta AI is built on intelligence already running at scale in EV charging networks. The difference is that we’ve made it accessible as an operating layer — not just a tool for specialists, but a system that expands what teams can realistically manage.”
Built on Deployed AI and Real-World EV Charging Data
Monta AI is built on AI systems already deployed across Monta’s platform, including automated support resolution and AI-powered network diagnostics. It is trained on more than ten operational data sources, spanning OCPP logs, firmware and hardware data, payments, customer support interactions, pricing and utilization metrics, and energy and load data.
The platform processes data from over 260,000 connected charge points, 3 million monthly charging sessions, and 14,000 support requests per month across Europe and North America.
Monta AI is included for all Monta customers at no additional cost, reflecting the company’s view that AI-driven operational intelligence should be a baseline capability for modern EV charging infrastructure.
To learn more about how Monta AI is transforming EV charging operations, visit Monta’s website here.
Related News:
Worksport Accelerates Clean-Energy Expansion After Record Quarter
BMW Group and Solid Power Advance ASSB Development with Samsung SDI
