LeapXpert and Webex by Cisco announced a collaboration that expands Webex from internal communications to governed client messaging across customers’ preferred channels. The integration enables Webex users to communicate with clients through WhatsApp without leaving the platform, with additional messaging channels planned for future releases. The partnership brings compliant consumer messaging capabilities to the millions of business users who rely on Webex.
“The conversations that matter most to a business already happen outside the systems it controls,” said Avi Pardo, Co-founder and Chief Business Officer, LeapXpert. “Clients moved to messaging channels because that’s where they want to be, not because any enterprise approved it, and the firms that can’t govern those conversations are carrying risk they can’t see. This partnership is how we close that gap for Webex customers, starting with WhatsApp, and expanding from there.”
Available now on the Webex App Hub, the integration empowers employees to engage in text conversations with external contacts on WhatsApp directly from Webex, signing in with their existing Webex credentials on desktop or mobile. Every message is checked by data loss prevention in both directions, and the full conversation is captured by LeapXpert, enabling archiving. Additional messaging channels will be rolled out.
The integration is available now on the Webex App Hub. A Leap Work account and a Webex license are required.
LeapXpert will showcase at WebexOne 2026, October 5–8, 2026, at booth B24.
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