Level AI has released a new report, “AI’s Impact on the State of the Contact Center,” offering insights into the…
Global management consultancy Kearney has published its 2024 AIA Global AI Assessment, revealing that only 4% of businesses worldwide qualify…
According to CompTIA, key metrics assessing the tech workforce remained stable in October, despite market disruptions from weather events and…
Cisco published its 2024 Consumer Privacy Survey, an annual global assessment of consumer perceptions and behaviors related to data privacy.…
Telehealth, once hailed for its ability to overcome socioeconomic and geographic barriers and seen as a crucial tool during the…
Malwarebytes has unveiled new research exposing the widespread occurrence and financial toll of romance scams, also referred to as confidence…
Applause released its third State of Digital Quality report, offering an in-depth analysis of real-world testing data. The report identifies…
Zerto recently commissioned IDC to conduct a comprehensive survey on ransomware and disaster preparedness, uncovering that backup-related problems are the…
One of the greatest challenges organizations encounter in expanding their use of artificial intelligence (AI) is fostering productive coexistence between…
Slingshot has published Part 1 of its two-part 2024 Digital Work Trends Report. The second annual report highlights a gap…
