Maximus has introduced the latest version of its Total Experience Management (TXM) solution, built on Amazon Web Services (AWS). Originally launched in 2024, TXM offers government agencies a unified, FedRAMP-authorized platform to advance customer experience (CX). In partnership with AWS, Maximus integrates services like Amazon Bedrock, Lex, and Textract to deliver AI-driven features such as intelligent document processing, conversational assistance, topic analysis, and sentiment tracking—empowering agencies to achieve impactful mission outcomes.
“Federal agencies are already seeing tremendous value from implementing Maximus TXM, such as faster delivery of services, increased efficiency, and enhanced value for leadership,” said Derrick Pledger, Chief Digital & Information Officer, Maximus. “The integration with AWS further strengthens our leadership position in federal customer experience (CX) – helping agencies harness the full potential of emerging technologies. By ensuring agencies deliver the right services to the right people at the right time, we are supporting their goals and reshaping the future of government engagement.”
“Collaborating with AWS is one aspect of our innovation ecosystem and unique delivery model that Maximus has utilized to build solutions and leverage leading technologies, such as AI, to bring speed and value while meeting mission challenges,” said Mike Raker, Chief Technology Officer, Maximus. “At Maximus, our leaders have simplified, standardized, and customized solutions enabling agencies to scale quickly with a focus on leveraging industry leading, commercial off-the-shelf software and outcome-based contracts.”
