Tricentis has published the results of its second annual Quality Transformation Report, a global survey examining trust in software quality. The report shows that although broader AI adoption has helped development teams speed up software delivery over the past year, many organizations are finding it difficult to sustain confidence in software quality as growing scale and complexity create new challenges and risks across the software development lifecycle (SDLC).
“Accelerating business transformation initiatives is one of the top priorities for today’s C-suite and AI has the potential to help software development teams move faster than ever before,” said Kevin Thompson, CEO of Tricentis. “However, with increased speed comes increased risk. When software quality processes fail to keep pace with development speed, organizations often respond by taking shortcuts that materially degrade or reduce confidence. Our research highlights the growing pressure teams are facing to balance speed, quality and control as software development accelerates. As risks like financial performance and customer trust become more visible and measurable, software quality can no longer be treated as just an engineering concern. It must become a boardroom imperative.”
The Tricentis 2026 Quality Transformation Report, based on a survey of over 2,500 global CEOs, CIOs, CTOs, VPs of engineering, DevOps and quality assurance (QA) leaders, and software developers across various industries, including manufacturing, energy and utilities, retail, financial services, and the public sector, finds:
- Organizations continue to prioritize development speed, knowingly pushing swaths of untested code to production: Despite significant AI advancements and increased adoption of AI tools, 6 in 10 organizations still report deploying untested code, remaining consistent with 63% in 2025. The difference is in 2025, organizations largely attributed this to accidental quality slips (40%). Now, organizations admit that they are knowingly deploying untested code: largely driven by leadership pressure to prioritize speed over quality (32%), and the sheer volume of AI-generated code becoming too overwhelming for teams to test fully (30%).
- No industry is immune to the pressure to move faster: More than half of organizations across every major industry surveyed reported deploying untested code to production, with financial services (64%), retailers (63%), and energy and utilities (58%) operating under the greatest strain.
- AI adoption is outpacing organizations’ ability to maintain quality and governance: Nearly half of organizations (48%) have fully implemented AI internally, but of those organizations, more than 50% report that their AI tools and processes regularly change. One-third of teams (33%) cite this tool complexity and sprawl as a key barrier to achieving continuous software quality at scale. Other top barriers include skills gaps (33%), code volume increasing faster than they can manage (28%), and a lack of clear quality and trust metrics (26%).
- Executive optimism and operational realities are not always aligned: What’s considered AI progress in the boardroom may feel more like operational friction to software teams. More than four in five CEOs (81%) report high confidence in AI-driven systems and tools, compared to just 56% of QA and DevOps professionals. Similarly, 44% of C-level executives believe their business is very prepared to operationalize, govern, and scale AI agents across the SDLC, compared to just 23% of QA and DevOps professionals.
- Organizations say they are ready for agentic AI, but operational challenges suggest otherwise: While 83% of organizations trust agentic AI to make release decisions and 82% say they are prepared to operationalize and govern AI agents at scale, many continue to struggle with untested code (60%), tool sprawl (33%), security concerns (27%), skills gaps (24%), and data quality issues (24%).
- Poor software quality is a growing financial and operational risk: One in five organizations (20%) report losing more than $1 million annually due to poor software quality, driven primarily by security and compliance failures (30%) and technical debt and rework (28%). Nearly half (45%) estimate losses between $500,000 and $1 million.
“Many organizations are still relying on quality processes that weren’t designed for software development in the AI era,” continued Thompson. “As development accelerates, leaders need clearer visibility into software quality risk and stronger alignment between engineering, QA and the broader business. The organizations that succeed will be the ones that can scale speed and control together.”
Tricentis 2026 Quality Transformation Report highlights an evolution from last year: the challenge is no longer whether organizations can adopt AI, but whether they can maintain trust, control and confidence in what they release at scale.
To read the full Tricentis 2026 Quality Transformation Report, download it here.
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Methodology
Tricentis conducted the Quality Transformation Report with Censuswide via a global survey fielded in April 2026, with 2,501 respondents from US, UK, Ireland, Germany, Japan, and Singapore. Respondents included senior IT decision-makers (CIOs, CTOs, VPs of Engineering), investors, and QA/DevOps professionals from organizations with 150+ employees across Manufacturing, Energy & Utilities, Retail, Financial Services, and the Public Sector.
