Gartner defines integration platform as a service (iPaaS) as a vendor-managed cloud solution that enables users to integrate internal and external applications, services and data sources. iPaaS supports three core integration patterns: data consistency, multistep processes and composite services. These use cases are typically implemented through low-code or no-code environments, although some vendors offer advanced developer tools.
To qualify in the iPaaS market, vendors must provide a control plane and a runtime data plane, managed as cloud services or with the data plane deployed on customer infrastructure and maintained by the vendor. The platform must also offer a developer experience that enables users to build integrations across the three core use cases. These capabilities ensure organizations can manage and deploy integrations with minimal infrastructure burden and maximum operational agility.
Common features of iPaaS platforms include SDLC tools for versioning and deployment, role-based access control, asset catalogs for APIs and connectors and tools for monitoring, alerting and auditing. Additional capabilities often include AI-powered integration development and platform operation, packaged integration processes, secure external connectivity, intelligent document processing and support for service, task and data discovery. These features collectively support scalable, safe and efficient integration across diverse enterprise environments.
Let’s dive into the leaders in this magic quadrant and discover what Gartner has to say about each of them.
Boomi Enterprise Platform
The Boomi Enterprise Platform includes Boomi AI, API Management, B2B/EDI Management, DataHub, Event Streams, Flow, Task Automation and Integration. Headquartered in Conshohocken, Pennsylvania, Boomi operates primarily in North America with a strong European presence and growing traction in the Asia/Pacific region. Its platform implementation is widely adopted by IT and line-of-business teams across industries. The platform solves integration and automation needs at the enterprise and departmental levels. In 2024, Boomi expanded its capabilities by acquiring APIIDA’s federated API management business, Cloud Software Group’s Mashery, and Rivery to enhance API and data management.
Strengths: Market Understanding, Innovation & Marketing Strategy
Boomi demonstrates strong market understanding by addressing diverse iPaaS use cases, integration personas and the growing role of AI, making it appealing to organizations seeking a versatile integration platform. The company continues to innovate through regular product updates and strategic acquisitions, expanding AI capabilities, API and data management, event streaming and cross-persona collaboration. Boomi’s effective marketing strategy, supported by strong brand recognition and a robust partner ecosystem, emphasizes themes like AI, composability, and simplicity, tailored to specific industries and use cases, helping buyers see the value of the Boomi Enterprise Platform.
Weaknesses: Product or Service, Operations and Geographic StrategyÂ
At the time of evaluation, Boomi’s newly acquired API and data management capabilities weren’t fully integrated into its platform, leading to a potentially disjointed user experience. Core features like managed file transfer, intelligent document processing and RPA also remain basic, so customers should assess whether these meet their needs. While Boomi supports global runtime deployment and self-managed data planes, its control planes are not available in all regions. Boomi Flow is globally supported. However, the Boomi Enterprise Platform control plane is hosted only in the U.S., which may affect regional deployment requirements. Despite being a top-five iPaaS vendor by global revenue, Boomi’s customer and revenue base is heavily concentrated in North America. Organizations in other regions should track international expansion plans.
SAP Integration Suite
SAP offers the SAP Integration Suite as part of its Business Technology Platform (SAP BTP), which delivers application, data, process, AI and business integration within and beyond the SAP ecosystem. Headquartered in Walldorf, Germany, SAP serves a diverse global customer base across industries, primarily supporting integrations between SAP and other applications. In 2024, SAP enhanced its platform with AI features to boost developer productivity and operational excellence, expanded its Business Accelerator Hub with more prebuilt integrations and APIs, launched the Edge Integration Cell for better hybrid environment support and plans to further develop prebuilt industry solutions.
Strengths: Product Strategy, Vertical/industry Strategy & Geographic Strategy
SAP Integration Suite empowers integration specialists and business technologists with a composable, AI-assisted approach to building integrated processes across enterprises and external partners, featuring an event mesh for event-driven architecture with streaming, management and monitoring capabilities. Its SAP Business Accelerator Hub offers prepackaged integrations for SAP and non-SAP scenarios across multiple industries, organized by product, process and domain to accelerate development and maintenance. With data centers worldwide and compatibility with major hyperscalers as well as customer and regulated industry data centers, SAP and its extensive partner network support global customers effectively.
Weaknesses: Sales Execution/pricing, Innovation and Business ModelÂ
SAP offers consumption-based and subscription pricing models for its BTP services, though customers often find estimating usage challenging and overage usage costs can be high. In 2024, SAP focused more on modernization than innovation compared to other Leaders, with a roadmap that includes AI agents for configuration and testing, expanded business accelerators, the Joule AI assistant and greater deployment flexibility, capabilities that many competitors already provide. Primarily, SAP sells its Integration Suite and BTP services alongside other SAP applications, with most customers being existing SAP users leveraging the platform to consolidate iPaaS and connect their SAP environment with non-SAP systems.
Workato One Platform
The Workato One platform includes API Management, Data Hub for MDM, Data Orchestration for pipelines, EDI for B2B, RPA, Workato Apps and Workato Agentic for AI agent management. Headquartered in Mountain View, California, Workato operates primarily in North America, Europe and parts of Asia/Pacific, serving customers across industries. In 2024, it launched Workato EDI, Data Hub, RPA and Genie, with plans to expand business process automation, application composition, AI agents, introduce a private cloud option for regulated industries and enhance compliance support.
Strengths: Product or Service, Customer Experience & Innovation
Workato’s Orchestration Platform offers extensive capabilities that address a wide range of integration use cases, further enhanced in 2024 with additions for B2B, MDM, RPA and agentic AI. Customers consistently praise the platform’s ease of use and strong customer support, with high satisfaction and recommendation rates reported in Gartner Peer Insights reviews. As an early adopter of AI-augmented features, Workato continues to innovate with offerings like Workato Genie, making it a strong choice for organizations seeking AI-driven integration development and automation.
Weaknesses: Product Strategy, Sales Execution/Pricing and Geographic Strategy
Workato is rapidly expanding its platform beyond iPaaS, as reflected in its 2024 feature releases and roadmap, which may make it challenging for prospective customers to grasp its long-term alignment with their business goals. While customers find Workato’s pricing model straightforward, costs can escalate quickly, though new capped pricing options aim to mitigate surprises for some users. Geographically, Workato operates in five AWS regions across the U.S., Europe, and Asia/Pacific, but lags behind other Leaders in global reach, so prospects outside these areas should inquire about Workato’s plans for expansion in 2025.
Informatica: Intelligent Data Management Cloud
Informatica offers the Intelligent Data Management Cloud (IDMC), a data-focused integration platform that includes Cloud API and Application Integration, Cloud B2B Gateway, Cloud Integration Hub, API Manager, API Center, Cloud Data Integration and Cloud Mass Ingestion. Headquartered in Redwood City, California, Informatica serves a broad, global customer base across industries, primarily supporting integration specialists. In 2024, the company introduced key platform innovations and AI-powered enhancements, including the CLAIRE AI assistant and GPT-driven experiences to boost productivity.
Strengths: Business Model, Vertical/Industry Strategy & Markt Responsiveness
Informatica supports a flexible, consumption-based iPaaS model that allows customers to start small and scale, backed by a strong partner ecosystem that includes major hyperscalers, cloud data platforms and first and third-party consulting services for faster deployment. The company offers industry-specific solutions across banking, insurance, healthcare, public sector, retail and manufacturing. It’s also developing GenAI-powered tools to deliver unified views of customers, patients or citizens while supporting regulatory compliance. In 2024, Informatica added over 500 customer-requested features, including no-code GenAI for integration, ready-to-use process recipes and full life cycle API management, demonstrating strong market responsiveness and continued innovation.
Weaknesses: Sales Strategy, Customer Experience and Markting Strategy
Informatica primarily targets customers with complex, data-centric needs who require a sophisticated platform, making it less ideal for smaller organizations with simpler use cases. While its consumption-based pricing allows for scalability, some customers find the IDMC platform overwhelming due to its breadth and complexity, citing ease of use as an area for improvement. Although Informatica has strengthened its process integration and automation features, its marketing remains heavily focused on data, so clients with broader integration needs should assess these capabilities closely.
Microsoft: Azure Integration Services
Microsoft, a Leader in this Magic Quadrant, offers Azure Integration Services (AIS), a comprehensive suite of cloud tools that includes Azure Logic Apps, Service Bus, Event Grid, Functions, Data Factory, API Management and Power Automate, for integrating applications, data and processes. Headquartered in Redmond, Washington, Microsoft serves a global customer base across all industries, with AIS primarily used by organizations integrating Azure-hosted systems or aligning integration with their Azure cloud strategy. In 2024, Microsoft expanded AI features across all integration services and introduced new connectors for mainframe systems, while continuing its dual approach of supporting IT specialists through Azure and business technologists through the Power Platform.
Strengths: Geographic Strategy, Business Model & Innovation
Microsoft maintains a strong global presence with commercial and support operations across all major regions, supported by specialized teams like Customer Success Units and Global Black Belt teams offering strategic and operational guidance. Azure’s extensive infrastructure, with over 60 data center regions, helps meet customers’ needs for data residency, low latency and compliance. Azure Integration Services (AIS) connects applications and data across cloud and on-premises environments, leveraging Microsoft’s AI capabilities for scalable, secure automation. In 2024, Microsoft introduced major innovations, including enhanced agentic automation in Azure Logic Apps, deeper integration with Azure AI Foundry, and improved developer experiences for both low-code and code-first users, while continuing to target growth in AI-driven process automation and legacy integration migration.
Weaknesses: Sales Execution/Pricing, Vertical/Industry Strategy and Customer Experience
Microsoft’s Azure Integration Services (AIS) employs varied pricing models across its suite, such as tiered plans for Azure API Management, usage-based billing for Azure Functions and operation-based pricing for Azure Data Factory, which can make total cost estimation challenging despite available calculators; Gartner clients have noted difficulty predicting costs as usage scales. While individual AIS tools receive high ratings, customers often report inconsistent experiences across the suite, citing limited cohesion and concerns about support for on-premises or private cloud deployments. Additionally, Microsoft offers fewer industry-specific solutions than other Leaders, so prospective buyers should carefully assess AIS’s fit for their industry use cases.
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