Digital Experience Cloud Provides Best-in-Class Visibility to Lakeside Customers

Lakeside Software has announced a significant improvement in its application analysis capabilities. IT teams will now have an even greater ability to manage and troubleshoot issues for business applications that employees use to work at home or in office with clear real-time and trending performance views.

The new capability is incorporated in the SaaS-native Digital Experience Cloud and is driven by increased complexity in identifying the root cause of web application issues across distributed enterprises. As workforces have become more dependent on online tools for productivity and collaboration, IT teams have been challenged to identify and act on issues that are influenced by thousands of device, browser, and network possibilities occurring outside the IT estate.

With the Digital Experience Cloud it is possible to determine the exact moment an issue arose with a web application and where the problem is occurring in an employee’s tech stack. The new visualizations break down key website load performance metrics over time, streamlining diagnostics and simplifying RCA whether it’s the service provider, hardware, or a user’s network. This ensures that any remediating action can be carried out quickly and with minimal disruption to the organization.

“Lakeside aims to deliver solutions that address the highest priority challenges for business organizations,” said Marc Moesse, SVP of Product at Lakeside Software. “The Digital Experience Cloud provides best-in-class visibility to our customers, extending ITs remit beyond the endpoint and into the online tools and software that have been widely adopted by hybrid and remote teams. This ensures that end users are supported wherever they do their work, and that businesses see even better outcomes from their investment with us.”

This latest launch underlines Lakeside’s status as the most complete provider in the DEM space. The Digital Experience Cloud provides the deepest telemetry in the industry, including real-time and historical data of an employee’s device, network, and business application experience. This ensures greater, more actionable insight from a larger number of systems, at greater volume, and more frequently than any cloud-based DEM competitor.

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