Paychex has introduced Workforce Intelligence Strengthened by Expertise (WISE), an AI-powered solution designed to transform business operations through context-aware intelligence, expert guidance, and autonomous execution. Built on five decades of Paychex data and industry expertise, WISE enables agentic workflows that can complete tasks independently, helping organizations improve efficiency, productivity, and decision-making.
“AI is integral to our growth strategy, and WISE is the next frontier of AI-enabled solutions for Paychex,” said John Gibson, Paychex president and CEO. “Unlike other SMB HCM providers, WISE goes beyond customer support chatbots and is embedded across our expert-enabled technology, anticipating issues and surfacing recommendations to users in the flow of work. Built on a foundation of decades of data, HR and compliance expertise, and trust, we developed WISE to help businesses of all sizes deploy a digital workforce that augments repetitive tasks, enabling people to focus on more strategic work.”
WISE Natively Available Across Paychex Platforms, Scaling Trusted Expertise
As the shared intelligence platform fueling Paychex’s HR and advisory solutions, WISE utilizes decades of proprietary data, regulatory requirements, and human expertise to power people and performance.
“WISE represents a fundamental shift in how intelligence is applied in HR—from user-directed tools to an agentic platform that works proactively on behalf of customers,” said Ryan Bergstrom, Chief Product Officer at Paychex. “Working collaboratively alongside users for a human in the loop experience that reduces risk and effort, WISE anticipates what matters and proactively takes action autonomously within customer-defined protocols rather than requiring users to search for answers, navigate complex workflows, or react to problems after they occur.”
WISE Combines Intelligence, Multi-Channel Assistants, and Autonomous Agents
WISE strategically underpins Paychex’s approach to powering people and performance through:
- Agents: Autonomous digital workers capable of reasoning, orchestrating processes, and executing tasks to move work forward. WISE Agents act within parameters set and controlled by the customer, ensuring employers remain in the driver’s seat. In addition to delivering meaningful improvements in customer service responsiveness and speed, agents can intelligently schedule shifts and approve timesheets to help streamline and improve manager productivity and worker efficiency.
- Intelligence: A context-aware intelligence layer that understands how customers work, what matters most, and when action is needed. Customers utilize WISE Intelligence with HR reporting and predictive analytics that serve actionable insights from real-time data to support workforce planning and decisions.
- Assistants: Personalized, multi-channel guidance and task support delivered across chat, voice, email, text, and collaboration tools. Customers utilize WISE Assistants for task completion, information retrieval, and regulatory compliance support.
- Advisory: Complementing experienced advisors with intelligent systems, WISE proactively alerts Paychex HR experts when a critical moment is on the horizon and enables the experienced advisors to guide customers through complex decisions like managing flight risk and drive outcomes that fuel business success.
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