Erica Turns 10: BofA’s AI Assistant Tops 3 Billion Client Interactions
Erica, Bank of America’s widely adopted AI-powered virtual financial assistant, has supported nearly 50 million…
Browsing: Bank of America
Celent Recognizes Bank of America for Digital Innovation Excellence
Bank of America, amid record growth in digital engagement, was recently honored by Celent for…
BofA Boosts Productivity and Client Service with AI Virtual Assistant
Bank of America leverages advanced technology to support the needs of its 213,000 employees and…
Erica Drives BofA’s Digital Surge: 26B+ Interactions, Up 12% YoY
Bank of America saw a 12% rise in digital interactions last year, hitting a record…
Family Banking Launched by BofA Helping Parents Raise Financially Savvy Kids
Bank of America introduced a new solution to assist parents in guiding their children as…