Erica Turns 10: BofA’s AI Assistant Tops 3 Billion Client Interactions
Erica, Bank of America’s widely adopted AI-powered virtual financial assistant, has supported nearly 50 million…
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Erica Drives BofA’s Digital Surge: 26B+ Interactions, Up 12% YoY
Bank of America saw a 12% rise in digital interactions last year, hitting a record…