ControlUp introduced ControlUp for Apps, a new enhancement to its renowned ControlUp ONE DEX platform. This solution offers unmatched real-time visibility and proactive management for SaaS and web applications, helping IT teams bridge key visibility gaps in today’s hybrid and dynamic work environments.
“ControlUp for Apps represents a pivotal advancement in how IT teams manage and optimize the performance of the SaaS and web applications employees increasingly rely on to get work done,” said Guy Weintraub, Vice President of Product, ControlUp. “Using our deep insights and exclusive issue resolution processes, ControlUp for Apps is uniquely positioned to transform the service desk’s approach to application management, without requiring dedicated domain training or expertise, making a significant impact on organizational security and productivity.”
The use of SaaS applications is exploding, creating new security and management challenges. According to the 2024 Gartner Magic Quadrant for SaaS Management Platforms[1], “Through 2027, organizations that fail to centrally manage SaaS life cycles will remain five times more susceptible to a cyber incident or data loss due to incomplete visibility into SaaS usage and configuration.” And further, “Through 2027, organizations that fail to attain centralized visibility and coordinate SaaS life cycles will overspend on SaaS by at least 25% due to unused entitlements and unnecessary, overlapping tools.”
Easy to use with fast time to value, ControlUp for Apps enables IT teams to quickly identify and resolve issues specific to employee experiences or broader systemic problems without the need for specialized SaaS expertise. This capability is crucial, given the increasing reliance on diverse and complex applications in enterprise environments. Key features for a range of use cases include:
- For the IT Service Desk: Enhanced service desk efficiency by integrating key performance metrics and errors into ControlUp ONE’s existing employee-centric views. It allows service desk teams to quickly pinpoint issues across the end user’s digital workplace, aiding in the rapid identification and remediation of root causes related to SaaS or web application issues. This improved troubleshooting capability ensures that end users can return to peak productivity without unnecessary delays or escalations.
- For IT Desktop Teams: Provides IT desktop teams with enhanced visibility into the digital workplace experience by monitoring SaaS and web applications in real time. This visibility is crucial for identifying and addressing blind spots that often cause delays and miscommunications among technology teams. With ControlUp for Apps, desktop teams gain the insights needed to preemptively address issues, without requiring domain-specific expertise or training, reducing the finger-pointing that can occur between technology owners.
- For IT Operations: Offers IT operations teams comprehensive health and usage insights for all monitored SaaS and web applications. The platform’s intuitive dashboards display detailed performance data, enabling proactive management of application health. This capability ensures that IT can maintain high levels of service continuity and application availability, which is critical for supporting the productivity of the modern workforce.
ControlUp for Apps integrates technology acquired from Avanite, a pioneer in user and browser management technology which became part of the ControlUp innovation engine in November 2023. ControlUp for Apps is tightly integrated into the ControlUp ONE platform and utilizes features such as custom reporting, alerting, and data export automation to enrich the existing SaaS and web application data that ControlUp already provides through features such as synthetic monitoring and Secure DX User Risk Analytics.
ControlUp for Apps is available now for physical endpoints as part of the ControlUp ONE platform. For more information, read the ControlUp for Apps: Improve DEX with SaaS and Web App Visibility blog, and join our upcoming webinar on February 19th, 11 A.M. ET.
Related News:
ControlUp Reports Growth and Advances with New Products and ControlUp LABS
ControlUp Expands and Enhances Its Support for Windows 365
[1]Gartner Magic Quadrant for SaaS Management Platforms, September 2024, by Tom Cipolla, Yolanda Harris, Jaswant Kalay, Dan Wilson, Ron Blair, Lina Al Dana. GARTNER and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
