Alvaria has announced the revival of Aspect in response to rapid company growth and the increasing need for advanced tools to support hybrid, remote, and in-office workforces. Aspect, which encompasses Alvaria’s Enterprise Workforce Suite, will function as a subsidiary owned by Alvaria.
Aspect returns to the brand portfolio with a modern and innovative suite of products, including their new next-generation platform, WorkforceOS, powered by predictive analytics and a mission to humanize the service economy. Aspect has a rich history of innovation and leadership in the contact center space, having pioneered the world’s first Automatic Call Distribution (ACD) and the first Workforce Management Software for contact centers.
Alvaria has named Darryl Kelly as Chief Executive Officer to steward this brand evolution. Kelly, an accomplished senior leader, previously served for two years as Alvaria’s Chief Strategy Officer, in addition to leading strategic initiatives at companies including Bain & Co, RingCentral/Connect First, and LivePerson. While serving as Chief Strategy Officer at Alvaria, Kelly led the creation of WorkforceOS while simultaneously driving double-digit Enterprise Cloud revenue growth in the past two years.
“Given we’re doubling down on innovation with this next chapter, we want to honor where it all began, so bringing the Aspect name back seems like a natural fit. With the workforce landscape changing significantly, corporations can rely on us to help them build more resilient, engaged, and agile frontline teams that can thrive in an always-changing world,” said Darryl Kelly, newly appointed Aspect CEO.
Over the past 50 years, Alvaria has elevated its status as a market leader within the workforce technology and call center industries servicing many companies including airlines, financial service organizations, healthcare, insurance, retail, and more. With over 750K employees using their products across 20 countries, Alvaria is committed to changing work culture and creating longer ownership cycles for businesses.
To further explore Aspect and it’s Workforce Enterprise Suite and WorkforceOS (now in beta), visit the website here.
