ControlUp Advances Global DEX Adoption with New Offices and Milestones

ControlUp has shared significant achievements and increasing momentum, indicating a rapid embrace of ControlUp DEX solutions on a global scale. In a year-over-year comparison, the company has experienced substantial double-digit growth in annual recurring revenue (ARR), along with a remarkable 65% increase in net new ARR during Q4 of 2023. Furthermore, there has been a 40% surge in the total number of managed endpoint seats, surpassing five million.

ControlUp believes its rapid growth aligns with the increased adoption of DEX tools as recognized by Gartner who “…forecasts that the DEX tool market will reach $476.8 million by the end of 2023 and grow at a compound annual rate of 17.3% through 2027, based on constant currency,” and reports that “by 2025, 50% of IT organizations will have established a DEX strategy, team and management tool, up from less than 20% in 2023.”(1)

“ControlUp is poised to uniquely capitalize on the growing DEX industry as the only solution to deliver the real-time visibility and automated remediation companies need to truly see, analyze, automate and improve secure digital employee experiences to advance the productivity of business,” said Jed Ayres, CEO, ControlUp. “The distinction of offering truly real-time visibility is driving ControlUp’s market share and dramatically boosting company growth. As the only DEX vendor to truly address the dynamic needs of the ‘work anyway, anywhere’ business, we anticipate continuing this double-digit growth and have positioned ourselves to capitalize on this momentum with a growing team, new offices and increased investment into our robust channel ecosystem.”

As ControlUp expands its North American operations to support its high-growth business, the company has opened a new headquarters office in San Francisco as well as a new center of excellence in Fort Lauderdale, Florida and a new sales office in New York City. An additional office will also be added shortly in London, UK as the company continues its international expansion. The newly expanded offices position the company to meet the growing demand for the ControlUp platform as it actively recruits for additional sales, customer support and marketing resources to further its market adoption.

In addition to adding new offices and expanding its team, ControlUp is also marking its accelerated momentum by achieving the following milestones during 2023:

  • Increased virtual desktops seats under management by 30%, year-over-year
  • Increased physical desktop seats under management by 120%, year-over-year
  • 250% growth in engagement in the ControlUp Community which has now expanded to over 1,750 members of enterprise and mid-market IT professionals spanning 1,200+ companies in 50 countries
  • Announced major alliance relationships with companies including ServiceNow and IGEL
  • Enhanced the global ControlUp Drive DX partner program
  • Expanded sales leadership under the direction of new CRO Tom Holland to include Julia Scully, head of global channel
  • Named Steven Hua, CMO, to build a dynamic go-to-market team to accelerate customer acquisition and platform adoption

“ControlUp has set itself apart in the DEX market with the most innovative real-time visibility technology paired with the most passionate and experienced team of go-to-market leaders,” said Michael Quirin, Partner, Alchemy Tech Group, the ControlUp American Elite and Global Partner of the Year. “Together, we are helping our mutual customers shift from just managing endpoints to truly empowering them, increasing user productivity and security while decreasing management effort and cost.”

To experience the simplicity and rich innovation and to start monitoring, troubleshooting and optimizing your virtual desktops today, start a free ControlUp DEX 21-day trial here.

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1 Gartner, Market Guide for DEX Tools, Dan Wilson, Autumn Stanish, Stuart Downes, Tori Paulman, Tom Cipolla, 9 October 2023. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.


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Taylor Graham, marketing grad with an inner nature to be a perpetual researchist, currently all things IT. Personally and professionally, Taylor is one to know with her tenacity and encouraging spirit. When not working you can find her spending time with friends and family.