Carepatron is an all-in-one Healthcare Workspace designed to simplify how practitioners manage their daily operations. The platform brings appointments, payments, and client records together in one secure, easy-to-use space. Built for small health practices, Carepatron helps clinicians spend less time on administration and more time doing what they love, caring for people. Guided by a belief in radical accessibility and collaboration, Carepatron is rewriting the future of healthcare by empowering practitioners worldwide to deliver exceptional care through modern, intuitive technology.
Jamie Frew, Co-Founder and CEO of Carepatron, is a visionary in healthcare technology and organizational transformation. Passionate about breaking barriers to quality care, his empathetic and collaborative leadership fuels Carepatron’s mission to make healthcare accessible for all. As he explains, “The best way to better health is by bringing practitioners and clients together in one collaborative Healthcare Workspace.”
1. Career Journey: Can you share the most interesting story that happened to you since you started your career, especially one that shaped your leadership approach at your current company?
We launched a healthcare platform that looked great on paper but didn’t resonate with the clinicians we’re trying to help. That moment set the foundation for how we built Carepatron, where every product decision is co-designed with real healthcare professionals. Today, more than 100k clinicians use Carepatron globally, and we make sure their voices are at the center of everything we do.
2. Career Path: What initially brought you to this specific career path, and how did it lead to your role in this company?
I’ve always been obsessed with simplifying complexity. With a background in both technology and design, I found myself constantly drawn to healthcare. It’s one of the most complex and emotionally loaded industries out there, and it just didn’t make sense to me that the systems designed to support clinicians were making their jobs harder. With that came the idea for Carepatron.
3. Company Differentiation: What makes your company stand out from competitors in the market? Can you share an example that highlights this?
What makes Carepatron different is our focus on accessibility and simplicity at a global scale. Most practice management systems are built for hospitals or enterprise settings. We’re building for the other 90 percent, solo practitioners, mental health clinicians, allied health professionals, and small teams around the world. Today, we have users in over 120 countries, with strong communities in the US, UK, Australia, Canada, and Southeast Asia. We believe access to great software shouldn’t be a privilege.
4. Product Innovation: Are you working on any exciting new products or projects? How do you think this innovation will positively impact your customers?
We’ve recently launched our AI-powered clinical tools, which are already transforming how healthcare teams manage documentation. It’s not meant to replace clinicians but rather meant to be assistive. We’ve seen a 45% increase in documentation completion rates since launching these tools.
5. Success Insight: What was the tipping point for your company’s recent success? Was there a change in strategy or approach that others might learn from?
Our real tipping point came when we shifted from building feature requests to incorporating feedback loops into our processes and created problem-solving upgraded. Don’t just build what users ask for. Build what helps them do their best work.
6. Challenges and Lessons: Can you share a significant challenge your company faced and how you overcame it? What key lesson did that experience provide?
One of the biggest challenges we faced was scaling while staying close to our users. Growing means filtering through the buzz and focusing on conversations that matter.
7. Leadership Impact: In just a few words, what differentiates your leadership role from others in the company? What impact does this have on company culture or product success?
Leading with empathy means never losing sight of the human on the other side of the screen. This inspires a common purpose, leading to a passionate and forward-thinking team.
To learn more about Jamie Frew or Carepatron’s Healthcare Workspace that empowers small practices to simplify operations and deliver better patient care, visit the website here.
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