Maximus announced the launch of Accuracy Assistant by Maximus, a new AI-powered solution designed specifically for state Supplemental Nutrition Assistance Program (SNAP) operations. The offering leverages predictive analytics and intelligent automation to identify data inconsistencies, flag potential accuracy issues, and deliver real-time case file analysis, helping states proactively address errors before they lead to costly overpayments or compliance challenges.
“Accuracy Assistant by Maximus can provide state governments with the actionable intelligence necessary to drive faster, data-driven decision-making throughout the SNAP eligibility process,” said Bruce Caswell, President and Chief Executive Officer. “From the moment of the first interview to the end of the eligibility process, Accuracy Assistant can proactively identify and address potential issues in SNAP applications, strengthening program integrity and improving accuracy at every step. The tool builds on Maximus’ commitment to helping governments continue to improve their programs serving citizens through innovative, tailored solutions.”
- Predictive Analytics and Error Profiling: Before benefits are determined, Accuracy Assistant identifies data patterns from historical errors and state-specific rules to determine an error risk profile for each case. Flagging high-risk cases allows staff to resolve issues early without delaying low-risk cases.
- Eligibility Inconsistency Identification: Intelligent document processing and natural language processing extracts and verifies data, providing real-time accuracy checks throughout the review process. Accuracy Assistant promptly alerts staff to data inconsistencies or missing information that can lead to errors.
- Side-by-Side Support for Eligibility Staff: Throughout the eligibility process, Accuracy Assistant provides checkpoints to support getting information right the first time. It provides instant policy and procedure guidance using a curated database of federal and state regulations. Before, during, and after staff conduct applicant interviews, Accuracy Assistant flags missing information, provides real-time guidance, and auto-generates interaction summaries.
- Monitoring and Reporting: Interactive dashboards can offer state program leaders real-time visibility into key metrics, helping them track program performance, identify error trends, and drive continuous improvement.
“States are committed to delivering SNAP benefits accurately and on time, but often face limited technology and resources,” said Caswell. “Previous solutions have typically focused on identifying and correcting errors after benefits have been issued, which puts many states at risk for millions of dollars in new benefit costs. Accuracy Assistant provides automated quality assurance that helps prevent errors before they occur, strengthening program integrity and reducing risk. The result isn’t just a lower error rate; it’s a stronger SNAP program.”
